Drake Software, a leading national supplier of professional tax preparation software, is expanding their call center in Hayesville, NC. A new 10,000 square feet facility will be constructed in the Clay County Industrial/Technology Park and is expected to open in January 2014.
Drake Software currently operates a call center in downtown Hayesville. The construction of a new call center will allow Drake to hire approximately 50 additional customer service representatives and make Drake Software one of the largest private employers in Clay County. As with the current Hayesville call center, the new building will be linked to the already established call centers in Franklin and Sylva and provide access to the same benefits and resources.
Customer service representatives for Drake Software provide technical assistance to users of the software programs Drake develops, including their award-wining tax and accounting software suites. Customer satisfaction is a priority for Drake Software, and staffing call centers with qualified employees is key in reaching that goal. “This new call center will provide Drake’s customer support representatives with state-of-the-art technology that will help them continue to provide the superior service our customers have come to expect,” said Alan Keling, Vice President of Customer Service at Drake Software. He added, “We are also excited at the added job opportunities this expansion will provide for Clay County.”
Last year, customer service representatives were able to assist over 37,000 tax preparers in a matter of seconds, not minutes, during tax season. They also helped ensure the successful transmission of over 21 million federal and state accepted tax returns.
About Drake Software
Since 1977, Drake Software has provided tax preparers the tools they need to build their business and attract new clients. Drake offers both experience and stability to professionals and with an emphasis on value and customer service, Drake Software and has earned a reputation as one of the best tax software providers in the industry.
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